Telecom Jobs at Firstsource Solutions – Mumbai
BPO Jobs Openings in Mumbai at Firstsource Solutions
JobTitle: Assistant Manager
About Firstsource Solutions:
Firstsource is among India’s leading BPO companies with revenues of $123 M for the year 2005-2006.Firstsource provides business process management to Fortune 500 and FTSE 100 companies in the Banking & Financial Services (credit cards, insurance, retail banking, collections and mortgage companies), Telecom & Media (fixed line, mobile, broadband and narrowband service providers) and Healthcare (payor companies) industries.Firstsource offers customer management through a combination of call center and transaction processing capabilities for a complete range of solutions from customer acquisition, customer care, claims processing, collections and receivables management, reconciliations and investigations to customized business research and analytics.
Skills: Excellent Communication Skills / Basic Computer Knowledge
Desired:
Manages team responsibilities and allocates work to the Team Leaders. Supervises and coordinates the activities of customer service associates as well as team leaders to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing. Prioritize and assign work to associates and initiate corrective measures to resolve day- to- day work related problems including scheduling or adjusting overtime requirements, break management as necessary. Devises strategies to minimize attrition & absenteeism. Organizes training programs/ refresher courses for the associates. Appraises them on their performance and provides regular feedback. Manages the performance appraisal process for the entire team every month.
Location: Mumbai, Mumbai Suburbs
Education: Any UG Course / Any PG Course
Apply: Send your cv to hema.shriyan(AT)firstsource.com
Email Subject: “Profile from indianjobs.co.in”
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